General FAQ's

If you have booked, please contact us. Otherwise use our Contact us page

Transfers may be included it depends on your preference the type of holiday booked. We will confirm all details at the time of booking.

Please contact us for more information as it depends how far in advance you request to cancel.

Checked in luggage allowance, whether included or purchased as an optional extra will depend on the airline that the holiday is booked with. In regards to cabin luggage, this will also vary from airline to airline. Please contact us to find out more.

Yes. We are members of ATOL, Global Travel Group ensures that your holiday is protected.

Yes, it is possible to split the payment. Just check with the agent first before making the booking.

Yes, there is a 2% surcharge when paying with a credit card.

Roughly between 12 and 14 weeks depending on the carrier. For dynamic packages, the flight element is paid in full up front, along with a deposit for the hotel element.

It will depend on the reservation you make whether it is possible to pay in instalments. Please contact us to find out.

You will find out who you are flying with at the time of booking and on your booking confirmation. Flights can be changed to suit your travel arrangements. Ask us before finalising the booking.

Yes all the offers on our website include return flights. If you are looking for one way travel please contact us.

It depends on where you’re travelling to as different countries have different rules for entry. To check, visit the Foreign Advice Travel website for destination requirements and updates.

Passports can be applied for online, over the phone or via post. To find out more about applications visit the UK Foreign Travel Advice website.

There are national restrictions on what can be taken on a plane in hand luggage – make sure your bag is ok by checking the UK Foreign Travel Advice website. For in cabin luggage allowance, you will need to ask the airline or get in touch with us.